Frequently Asked Questions
How do I stay up to date on upcoming shows?
Sign up for our weekly email newsletter, and follow us on social media @sidthecatauditorium
Can I buy tickets in person?
If the show has not sold out in advance, you can purchase tickets at the door during the event.
Where are you located?
We are located at 1022 El Centro St. South Pasadena, CA 91030 in the heart of Downtown South Pas. Enter the venue on Fairview St.
Where can I purchase tickets?
You can purchase tickets online for all shows, while walk-up purchases can be paid via cash or credit card. Keep up to date with Instagram, Facebook and Tik Tok as well as our weekly mailing list for the latest announcements! Some shows will sell-out in advance.
Is Sid The Cat Auditorium All Ages?
Yes, Sid The Cat Auditorium is an all ages music venue. Please be prepared to show a form of ID upon entrance. Guests 21+ will be required to show ID for a 21+ wristband.
What are set times?
Set times will be posted on @sidthecat instagram stories at or around door times.
How do I buy tickets at the box office?
The box office opens at the listed door time for the event. Cash or Credit Card is acceptable.
I bought my ticket on Stub Hub/ Vivid Seats or another 3rd party site that is not Sid The Cat or Dice, Is that ok?
No, Sid The Cat is not responsible for any tickets suspected of being purchased for the sole purpose of reselling and can be canceled at the discretion of Sid The Cat/DICE.
Can I get a refund on tickets I’ve purchased?
Sid The Cat Presents has a strict no refund policy for tickets. This means that once you purchase a ticket, you are not able to get a refund, regardless of the circumstances.
When you purchase tickets ahead of time before the show date, you are paying to guarantee your admission, but if you have hesitations regarding the event date then please wait to purchase tickets until you are sure it’ll work out for your schedule (but there is a risk that the event can sell-out before you make a decision).
If you cannot use the tickets, please gift them to your friends. For sold-out shows, DICE offers a waitlist.
There are a few exceptions to this policy, if the concert is canceled or postponed due to unforeseen circumstances, such as a natural disaster or the illness of a performer. In these cases, you will typically be able to get a refund or exchange your ticket for a different date.
It is important to carefully read the terms and conditions of your ticket purchase before you buy, so you are aware of the refund policy. If you are unsure about the policy, you can contact Sid at sidthecat.com/contact or DICE for more information.
I’m on the guest list, how do I get in?
Proceed to the box office as any other patron. Occasionally there will be a dedicated line for Guest List and regular ticket holders. Be prepared to present a valid photo ID for admittance. Accepted forms of ID are current and non-expired: State Issued ID or Driver’s License, Military & Passport ID. No ID = no admission. No exceptions.
What is the earliest I can come into the venue? What time does the show start?
Check your ticket or the website for door times, door times are also listed at the top right corner of the event detail page in the venue information. Set-times are announced before doors on social media pages (Instagram Stories) but are subject to change.
Is the venue seated or standing room only? Are ticket general admission?
Most shows are standing room only and events are general admission unless otherwise noted. If there are seats it will be noted on the ticketing page. For seated shows, all seating is first come, first serve. If you need ADA accommodations please send Sid a message at sid@sidthecat.com.
Is Sid The Cat Auditorium ADA accessible?
Yes, our on site amenities are 100% ADA accessibility. If special assistance is required, please email sid@sidthecat.com prior to the show or speak to a member of the staff upon arrival at the venue.
Where do I park at Sid The Cat Auditorium?
There is a free parking lot (Enter on Fairview), please use the same driveway to head to our main entrance on fairview. There is no overnight parking. Please be advised that parking here is at your own risk; Sid The Cat is not responsible for any theft, damage to your vehicle, or loss of personal property.
Street Parking is also available, please read signs and respect the neighbors.
Are there Ins-and Outs?
No, If there are ins-and-outs, there will be signage specifying the allowance.
Can I bring my bag or backpack to the show?
Any backpacks, oversized bags, or luggage will not be allowed in the venue. To be safe, please leave them at home or in your car.
Can I take photos and video?
Yes, we love it when you share your photos from the show, please tag us @sidthecat. Non-professional cameras are allowed in the venue as long as the performer/management has not specified otherwise. When taking photos or video, please be mindful of others around you and remember live music is best when you are there and in the moment. If you plan to shoot video, use a camera with a detachable lens or you are press, please contact marketing in advance: sid@sidthecat.com.
I am a professional photographer and want to take photos?
All professional cameras need to be approved in advance by the performer/venue. Please contact the artist you would like to photograph about getting a photo pass as it is the artist’s decision as to who they want photographing them. Same for press passes, please contact the artist’s label or publicist for this. Unfortunately, we cannot give you this contact information. Any questions, please contact marketing in advance: sid@sidthecat.com.
What if I lost something at the show?
Please email sid@sidthecat.com to check if we’ve found it. Our staff can help you access the lost and found any day of the week, just contact us for availability
How do I book a gig at Sid The Cat Auditorium?
Please email booking@stcpresents.com. Please be patient and allow time before following up with an email. Our booking department gets many emails every day and will only respond to emails that are specific and detailed.
How do I intern with Sid The Cat?
We offer internships on a seasonal basis. If you are interested please send your resume to sid@sidthecat.com and provide answers to the following:
1. What you are listening to right now?
2. List the 5 most recent shows you've seen
3. What you are looking for in an internship?
4. Where would you fit in at Sid The Cat?